All products are subject to availability. While we make every effort to only display items that are currently in stock and available to ship, there may be instances from time to time where we run out of stock in an item. Once an order is placed, you will receive an email confirmation. Please note, however, that this email confirmation does not guarantee the availability of the products you selected for purchase. Upon your order being approved and processed for shipment you will receive an email informing you that your package has been shipped. This will include your tracking number and approximate delivery date. Continue to refer to the UPS website for progress on your delivery.
As necessary, we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up shipments. We also reserve the right to alter the terms or duration of any special offers or sale promotions. If we are unable to fill your order we will attempt to contact you and if we are unable to contact you, we will treat the order as cancelled.
If an item is out of stock you may email us to custom order the style at the same retailed price.
If you wish to cancel or modify your order, please send an email as soon as possible to [email protected] We will make every effort to accommodate your request, however, once an order has been processed for shipment we are unable to modify or cancel the order for any reason. In this case, please refer to our return policy and return your purchase once you have received it. If you would like to purchase a different product, visit our website. Alternatively, you may contact a service representative at 1.818.645.3669 for assistance during business hours or email us at [email protected]
Please email us at [email protected] for more info on alterations.
This service is available for local clients at an additional price.
PRICING & PAYMENT OPTIONS
While we try to ensure that all prices on our Web Site are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.
Title to any products you order on this Web Site and risk of loss or damage to products, passes to you upon delivery.
Prices displayed on the Maison Mano Web Site are quoted in U.S. dollars. Maison Mano only accepts Paypal, Visa, MasterCard and American Express for online purchases.
Please note that your credit card will not be charged at the time you submit your order. The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirm stock availability, and your order is ready to be shipped.
Maison Mano charges state, local and county taxes on online transactions, as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.
SHIPPING & DELIVERY
All domestic orders are shipped via USPS Ground. For expedited shipping please email us at [email protected]
To estimate the total delivery time for your purchase, please allow two to five business days to process your order for shipment in addition to the time indicated by the shipping method. For pre-orders on out of stock styles please expect emailed estimate on delivery time. Orders are processed and delivered Monday through Friday, excluding holidays. Maison Mano cannot be responsible for unanticipated delays.
RETURN POLICY FOR ONLINE PURCHASES
Maison Mano wants to ensure your complete satisfaction for all Maison Mano online purchases. We will accept full-priced merchandise accompanied by a Return Authorization number for store credit. The Return Authorization must be requested within 5 days of receiving your order. Return packages must be postmarked no later than 7 days from the date of receipt. Sale Merchandise is a final sale with no exceptions. Orders placed with an online Maison Mano service representative that involve special order merchandise, are considered a final sale and are non-returnable.
Please contact us at [email protected] or 1.818.645.3669 for a return authorization number.
Merchandise must be returned with its original packaging. Merchandise must be unused, unworn and in an unaltered condition. All original tickets must be attached and a copy of your return slip and receipt must be attached to package. Items must be sent back packaged in a suitable way to protect contents.
Maison Mano reserves the right to refuse the return of any merchandise that does not meet the above criteria. In such instances, Maison Mano will send the product(s) back to the customer via ground shipment
Store Credit will then be issued through email once items are returned. Shipping costs are non-refundable.
For multiple product orders, we kindly ask that the merchandise be returned in one consolidated package.
Please note that a different return policy is applicable for in-store purchases.
Instructions for returning merchandise are issued once emailed return request. Upon receipt of returned merchandise, every effort will be made to ensure a prompt response with an email notification once the return has been processed.
SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly replace or take back that item for a full refund at our expense.
RETURN BY MAIL
Request a Return Authorization slip and number within 5 days of receiving your order.
Pack your unused merchandise securely and ensure that the Return Authorization number is indicated on a copy of your invoice.
Please ensure that your package is insured for the full value, and sent via a traceable method, such as FedEx, UPS, or USPS Priority Mail.
Once we have received and processed your return you will be notified by email. Please allow 2-3 weeks from the shipping date for your return.
For the exchange of the product, please follow the Return guidelines and expect an email for store credit code
For additional assistance concerning our online store or your online purchase, please contact us via email at [email protected]
International orders cannot be placed online. Please contact a service representative at 1.818.645.3669 for assistance during business hours or email us at [email protected].